Refund Policy

1. Introduction

This Refund Policy explains when refunds may be available for AirportStreams memberships and subscription services.

We aim to treat customers fairly while protecting the ongoing operation of AirportStreams and its services.

2. Trial Memberships

Where a free trial is offered, users may cancel at any time before the trial expiry date without being charged.

Once a trial converts into a paid subscription, standard subscription billing terms apply.

3. Subscription Charges

AirportStreams subscriptions are billed in advance for the selected billing period.

By subscribing, you authorise recurring payments until your subscription is cancelled through the billing portal.

Cancellation prevents future renewals but does not automatically generate a refund for the current billing period.

4. Eligible Refund Requests

Refund requests may be considered where:

• A customer has been charged multiple times in error.
• A technical issue within AirportStreams prevented access to paid services for a significant period.
• An unauthorised transaction is confirmed following investigation.
• A billing error has occurred.

Each request is reviewed individually and may require supporting information.

5. Non-Refundable Situations

Refunds will generally not be provided for:

• Partial use of a subscription period.
• Failure to cancel before renewal.
• Temporary interruptions caused by weather, airport restrictions, internet outages or third-party service failures.
• Suspension resulting from breaches of our Terms of Use or Community Guidelines.
• Changes in personal circumstances or viewing preferences.

6. Cancellation and Future Charges

Subscribers may cancel their membership at any time through the AirportStreams billing portal.

Once cancelled, the subscription remains active until the end of the current billing period and will not renew automatically.

No further subscription charges will be processed unless the subscription is resumed or a new subscription is purchased.

7. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact AirportStreams before initiating a chargeback through your bank or card provider.

We are often able to resolve billing concerns quickly and efficiently without the need for formal disputes.

AirportStreams reserves the right to suspend accounts involved in fraudulent or abusive chargeback activity.

8. Consumer Guarantees Act

Nothing in this Refund Policy limits any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand legislation.

9. Refund Processing Timeframes

Approved refunds will normally be processed through the original payment method used for purchase.

Once approved, refunds typically appear within 5–10 business days, although processing times may vary depending on your financial institution.

10. Contact Us

If you have questions regarding billing, subscriptions or refunds, please contact:

AirportStreams Support
support@airportstreams.co.nz

Please include your account email address and any relevant transaction information to help us investigate your request.