Help Centre
Find answers to common questions about AirportStreams, memberships, billing, live streams and community features.
🎥 Streaming
Learn about stream quality, playback issues and supported devices.
💳 Memberships & Billing
Subscription plans, payments, cancellations and refunds.
👤 Accounts
Profile management, passwords and account settings.
💬 Community
Chat features, moderation, timeouts and community guidelines.
Frequently Asked Questions
How do I become a member?
Sign in to your AirportStreams account and visit the
Memberships page to choose a plan. Memberships are
securely processed through Stripe.
How do I cancel my subscription?
Visit Account → Billing and select Manage Subscription.
You can cancel at any time and retain access until the
end of your current billing period.
Why is a stream offline?
Streams may occasionally be unavailable due to weather,
maintenance, network issues, airport restrictions or
technical upgrades.
What video quality is available?
Video quality depends on the individual camera and your
membership level. Many streams support Full HD playback.
Can I watch on mobile devices?
Yes. AirportStreams is designed to work on modern
smartphones, tablets and desktop browsers.
What happens when my trial ends?
If not cancelled, your trial may automatically convert
into a paid subscription. You can manage or cancel your
subscription at any time through the billing portal.
Why can't I send messages in chat?
Chat participation requires an active account. You may
also be unable to chat if you have been timed out,
restricted or banned by moderators.
How do I reset my password?
Use the Forgot Password option on the login page. A
password reset email will be sent to your registered
email address.
Do you offer refunds?
Refund requests are assessed in accordance with our
Refund Policy and New Zealand consumer protection laws.
Still Need Help?
If you cannot find an answer above, our support team will be happy to assist.